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Global IT outage disrupts airlines, banks, media, telecoms

Australia’s National Cyber Security Coordinator says it is aware of ‘large-scale technical outage’.

Australian businesses and institutions have been disrupted by a major IT outage which is also affecting airports in the UK, Germany and Malaysia [Tom Westbrook/Reuters]Published On 19 Jul 202419 Jul 2024

A major IT outage that has disrupted businesses and institutions in multiple countries, throwing government services, banks, supermarkets, telecoms, media outlets and airlines into disarray.

Australia’s National Cyber Security Coordinator said on Friday that it was aware of a “large-scale technical outage” affecting numerous business and services across the country.

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“Our current information is this outage relates to a technical issue with a third-party software platform employed by affected companies,” the agency said in a statement.

“There is no information to suggest it is a cyber security incident. We continue to engage across key stakeholders.”

In Australia, photos posted on social media showed blank flight information screens at Sydney airport and inoperable self-service checkouts at supermarket chains Woolworths and Coles.

Bendigo Bank said “online banking and some transactions” were being affected in a statement apologising to customers.

Airports in the United Kingdom, Germany and Malaysia also reported disruptions to their services.

The cause of the outrage was not immediately clear, but it came hours after Microsoft said it was addressing an issue affecting access to Microsoft 365 apps and services.

IT security firm Crowdstrike said in a recorded phone message that it was aware of reports of Microsoft’s Windows operating system crashing.

Sydney airport said that flights were arriving and departing but that travellers should expect delays.

“We have activated our contingency plans and deployed additional staff to our terminals,” it said in a post on X.

Melbourne airport said that check-in procedures for some airlines had been affected.

“Passengers flying with these airlines this afternoon are advised to allow a little extra time to check-in. Please check with your airline for flight updates,” it said in a post on X.

The Australian Broadcasting Corporation and Network Ten also confirmed that their systems had been affected.

Source: Al Jazeera and news agencies